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This book discusses the major trends in Business Process Automation (BPA) and explains how BPA technologies and tools are applied in practice. It introduces the students to the concepts of BPA and describes the need for automation in business process management. The book illustrates live examples of different functions of an enterprise where automation has been successfully implemented to reap business benefits. It elaborates the applications of BPA in various sectors such as HR and payroll, marketing, e-governance, knowledge management and banking. The text also discusses in detail the role of Chief Information Officer (CIO) as a change agent for designing and implementing automation initiatives. Return-on-Investment (ROI) calculations have been shown as a business case for automating business processes. Evaluation criteria for deciding which software package to be implemented have been thoroughly explained. Key Features : Provides case studies at the end of all chapters to help the students for easy understanding of the concepts discussed. Includes chapter-end questions to test studentsa€™ comprehension of the subject. Presents a glossary of technical terms. The book is designed for the postgraduate students of management. It would be useful for the professionals and practitioners for implementation of process automation in organizations as well.... to spend time ina#39;re-designinga#39; the growth model to find the repetitive and manual processes that can be automated. ... Later on they upgraded the system to provide answers to queries related to arrival ... get customers to pass electronic marketing messages to their peers using online networks and digital greeting cards. ... THE BLENDINGa#39; CHALLENGE If it is so advantageous to automate marketing processes, then why do organizations fail in their attempt to implement automation?

Publisher:PHI Learning Pvt. Ltd. - 2009-01-01

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