Contextual Design

Contextual Design

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Contextual design is a state-of-the-art approach to designing products directly from an understanding of how the customer works and what the customer needs. Based on a method developed and taught by the authors, this is a practical, hands-on guide that articulates the underlying principles of contextual design and shows how to use them to address different problems, constraints, and organizational situations.FIGURE 9.8 Two ways to diagnose a problem. us U4 Notify a€c Trigger: Watcher sends mail that the ... MUX, router a€c Determine problem a€” bad router a€c Call ATaamp;T people in second organization a€c Do something else while waiting for ATaamp;T to showanbsp;...

Title:Contextual Design
Author: Hugh Beyer, Karen Holtzblatt
Publisher:Morgan Kaufmann - 1998

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