Customer Service Is...

Customer Service Is...

4.11 - 1251 ratings - Source

This is self improvement book which is intended to harness the skills of communication between the customer and the service provider. Once you read and reread this well thought out piece, you are expected to modify your approach as it relates to servicing the public. One does not have to be in a five-star setting to receive great service. It is accomplishable at a human level. I hope you will have an open mind to this work.The focus must be of those KPIs, which will deliver the most value to the overall objective, e.g. cost saving, service ... One of the most important aspects of a customer service KPI is that of what is often referred to as the aquot;Feel Good Factoraquot;.

Title:Customer Service Is...
Author: Dave Ray PhD
Publisher:AuthorHouse - 2010-04-07

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