Evaluating Performance Interventions

Evaluating Performance Interventions

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While most organizations recognize the need and value of evaluating performance interventions, few undertake anything but basic training intervention evaluations. This issue of Infoline identifies several evaluation models, methods, and tools that you can use.Make any necessary adjustments to the evaluation plan now and share the information with your client. ... For example, the marketing department or an outside vendor may track customer satisfaction, not the customer service department.

Title:Evaluating Performance Interventions
Author: Susan Russell
Publisher:American Society for Training and Development - 2006

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