Guide to Performance Evaluation of Serials Vendors

Guide to Performance Evaluation of Serials Vendors

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Evaluating serials vendors is a way to ensure cost-effective quality service. The Guide to Performance Evaluation of Serials Vendors provides the information necessary to collect and analyze data on serial vendor performance, compare vendor performance and systems, and incorporate vendor evaluation into regular work activity so that crisis situations do not force the issue. Among the topics covered are: applying quantitative and qualitative measures; techniques for evaluating subscription agents and standing order vendors; obtaining data for bid situations; and disclosure of evaluation results.Vendor-performance studies should ensure that similar vendor services are compared: Titles handled: Which ... Is a single customer service representative assigned to your ... Can they be customized or provided in electronic format? Is there aanbsp;...

Title:Guide to Performance Evaluation of Serials Vendors
Author: Association for Library Collections & Technical Services. Serials Section. Acquisitions Committee
Publisher:American Library Association - 1997-01

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