ISO/IEC 20000:2011 - A Pocket Guide

ISO/IEC 20000:2011 - A Pocket Guide

4.11 - 1251 ratings - Source

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: a€c it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; a€c it supports ISO/IEC 20000 training and certification and a€c it is a quick reference for practitioners to the core content of ISO/IEC 20000.(Check), and maintain and improve (Act) the Service Management System (SMS) , the Service Management processes and the services. For each step a number of requirements are defined, which will be covered in greater detail in Chapter 8.

Title:ISO/IEC 20000:2011 - A Pocket Guide
Author: Mart Rovers
Publisher:Van Haren - 2013-02-27

You must register with us as either a Registered User before you can Download this Book. You'll be greeted by a simple sign-up page.

Once you have finished the sign-up process, you will be redirected to your download Book page.

How it works:
  • 1. Register a free 1 month Trial Account.
  • 2. Download as many books as you like (Personal use)
  • 3. Cancel the membership at any time if not satisfied.

Click button below to register and download Ebook
Privacy Policy | Contact | DMCA