Knowledge Management and Drivers of Innovation in Services Industries

Knowledge Management and Drivers of Innovation in Services Industries

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Knowledge Management is concerned with all aspects of eliciting, acquiring, modelling, and managing knowledge. Application of knowledge resources successfully helps the organization to deliver creative products and services. Especially in service business, service job experience and information about the customer, as well as the installed site equipment, are key factors to deliver services efficiently and with high quality. In many cases supporting information is stored in different backend systems and it needs to be retrieved, aggregated, and presented on demand. Knowledge Management and Drivers of Innovation in Services Industries provides a comprehensive collection of knowledge from experts within the Information and Knowledge Management field. Outlining areas on Knowledge Management, Innovation, Information Technologies and Systems, and Services Industry, this book provides insight for academic professors, policymakers, and students alike.... ABSTRACT User support services face complex problems in the efficient and satisfactory delivery of services to users. ... enhanced retrieval features through better query formulation and browsing of search results; the second uses the tag anbsp;...


Title:Knowledge Management and Drivers of Innovation in Services Industries
Author: Ordóñez de Pablos, Patricia
Publisher:IGI Global - 2012-04-30
ISBN-13:

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