Managing Human Resources Through Strategic Partnerships

Managing Human Resources Through Strategic Partnerships

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As well as highlighting the themes of strategy, teams, diversity, global issues and change, the text also follows the HR Triad (employee, line manager, HR manager) with the understanding that effective human resource management requires mutual unerstanding and collaboration from all levels of of management and employees.This topic is discussed further in a later section entitled aquot;Southwest Airlines Performance Indicators. ... In other airlines, work procedures clearly demarcate job duties. ... In one particularly bizarre story, an agent baby-sat a passengera#39;s dog for two weeks so that the customer could take a ... One excerpt from Southwesta#39; s aquot;The Book on Service: What Positively Outrageous Service Looks Like at Southwestanbsp;...

Title:Managing Human Resources Through Strategic Partnerships
Author: Susan E. Jackson, Randall S. Schuler
Publisher:South-Western Pub - 2006

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