Raising the Bar on Service Excellence

Raising the Bar on Service Excellence

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Raising the Bar on Service Excellence concentrates on five crucial leadership actions that will shift your organization from good to great. Once again, Baird pushes the reader out of the theory mode and into action. Each chapter features case examples and concludes with specific leadership action steps that will bring the organization closer to living the mission, vision, values and brand promise.... back tears when she told the story of how her manager demanded that every person a€œmake customer service their number one priority. ... in the hearts and minds of the managers whose feet were held to the fire throughout the budget cycle.

Title:Raising the Bar on Service Excellence
Author: Kristin Baird
Publisher:eBookIt.com - 2013-05-22

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