Six Sigma for transactions and service

Six Sigma for transactions and service

4.11 - 1251 ratings - Source

Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. This resource addresses those differences and provides a roadmap for impelementing qcustomer-centricq Six Sigma. Contents: Transactional Quality Benchmarks: Service Operations, Corporations and Industries * ServicePerformance Indicators * The Service Crisis * TransactionalSix Sigma: Define and Develop, Measure and Trends, Analyze and Improve, Embed * Designing for TransactionalServices: Actions of Service Design * Customer DrivenTransactional Processes * Designing TransactionalProcesses * Optimize the Service Design to Ensure aRobust Service Package * Transactional Business *Human Capital * Implementing TSS, Six Sigma inTransactional Processes... prioritization of customer needs and, 347a€”349 business intelligence, 4 1 business management, predictive, 410- 412 ... 12 characteristics of services, 125 a€”127 Charles Schwab, 62, 156-157, 158, 163 Charnes, A., 189 Chase Manhattan, 417 check payment processing, 45a€”52, 46, 47, 48 ACH type, 50 debit card transactions in, 50 EBT type, 50 Electronic Payment Instruments Study (EPIS), 48-51, anbsp;...

Title:Six Sigma for transactions and service
Author: Parveen S. Goel, Praveen Gupta
Publisher:McGraw-Hill Professional - 2005

You must register with us as either a Registered User before you can Download this Book. You'll be greeted by a simple sign-up page.

Once you have finished the sign-up process, you will be redirected to your download Book page.

How it works:
  • 1. Register a free 1 month Trial Account.
  • 2. Download as many books as you like (Personal use)
  • 3. Cancel the membership at any time if not satisfied.

Click button below to register and download Ebook
Privacy Policy | Contact | DMCA