Successful Business Process Management

Successful Business Process Management

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Companies--especially more complex organizations--require standard, documented processes and procedures to achieve high levels of quality and productivity. Too few, and inefficiency ensues; too many, and creativity is stifled. Yet it can be difficult to find training on process improvement--and the range of complicated tools available could make even the most experienced professional's head spin. Successful Business Process Management fills the gap, providing a succinct, accessible overview of the field. Step-by-step instructions explain how to: a— Overcome resistance and apathy to standard procedures a— Take a systematic rather than ad hoc approach to process management a— Design key processes and capture them in documented procedures a— Revise existing processes when feasible a— Roll out the changes so people know what to do a— Embed them in the organization for reliable outcomes Process management serves as a structural framework for streamlining activities and creating smooth workflows. Get it right--neither overly rigid nor under developed--and an outflow of continuous improvements will drive long-term success.Do you want the same format for all higher- and lower-level procedures, or do you need a few different types? Can work instructions consist of only a process map, instructions, or a checklist? Even if some a€œproceduresa€ do consist of only aanbsp;...

Title:Successful Business Process Management
Author: Paula K. Berman
Publisher:AMACOM Div American Mgmt Assn - 2014-04-23

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