The 2009 Pfeiffer Annual

The 2009 Pfeiffer Annual

4.11 - 1251 ratings - Source

Leadership development continues to be a top concern for most organizations. The third Pfeiffer Annual of Leadership Development has arrived! This year, four editors have brought together some of the best minds in the leadership world to reflect on four distinct topics: Leading in a Global World, Convergence and Collaboration a Risk and Innovation, and The Customer-Connected Leader.In the 2008 MSN Money Customer Service Hall of Shame, Time Warner Cable placed Number 8, with 31 percent of survey ... some form of telephony, cable, or communication services (Time Warner AOL, Comcast, Sprint Nextel, Qwest, and Cox Communications were the other five) (Aho, 2008a). The question arises: Why is it so difficult for these kinds of companies to provide exceptional customer care?

Title:The 2009 Pfeiffer Annual
Author: David L. Dotlich, Peter C. Cairo, Stephen H. Rhinesmith, Ron Meeks
Publisher:John Wiley & Sons - 2009-03-03

You must register with us as either a Registered User before you can Download this Book. You'll be greeted by a simple sign-up page.

Once you have finished the sign-up process, you will be redirected to your download Book page.

How it works:
  • 1. Register a free 1 month Trial Account.
  • 2. Download as many books as you like (Personal use)
  • 3. Cancel the membership at any time if not satisfied.

Click button below to register and download Ebook
Privacy Policy | Contact | DMCA