The Essential Guide to Employee Engagement

The Essential Guide to Employee Engagement

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The Essential Guide to Employee Engagement explores the concept and practice behind creating an engaged workforce and how this can contribute to organizational success. Recognizing that engaged employees are more productive, engender greater customer satisfaction and loyalty, and can help to promote your company's brand, the book gives you the necessary tools to make this happen. The author draws on a wide range of international case studies and examples, which demonstrate how an actively-engaged workforce can help your organization to flourish. You are shown how to measure the level of your employees' engagement and provided with a strategy to apply to help increase active staff participation.... and growth 17 CSR strategy, development of 90 customer service 5 employee journey 143 empowerment model 173 engagement levels 11 ... 118, 213 Honda 173a€“74 human capital 6, 53 human capital management 22a€“24, 70 and HCM Standards Group 23 and HR ... communications best practice 134a€“36 internal communications department 128 keeping people informed 127 media, using differentanbsp;...

Title:The Essential Guide to Employee Engagement
Author: Sarah Cook
Publisher:Kogan Page Publishers - 2008-07-03

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