The Idea-a-day Guide to Super Selling and Customer Service
How do salespeople become successful? According to the author, the only surefire way is to absorb new ideas and information one day at a time. That's the premise behind this sales guide that contains 250 qsmallq ideas that readers can put to work immediately to make a big improvement in selling and customer service effectiveness. Two basic formats are used for these idea-starters: FYI sections, simple checklists such as key points to remember when making a sales presentation, and forms and grids that guide the rep through such basic tasks as preparing a territory analysis or identifying specific customer service problems. Nearly 100 illustrations, charts, and worksheets are included.contact methods, 102 customer perception matrix, 103 knowledge checklist, 101 sales planning guide, 99-100 ... Public speaking promoting self through, 95-96 tips for, 95-96 Q Quality, defining, 177 Questions clarifying, 154 close-ended, 154 anbsp;...
| Title | : | The Idea-a-day Guide to Super Selling and Customer Service |
| Author | : | Tony Allesandra, Anthony J. Alessandra, Gary Couture, Gregg Baron |
| Publisher | : | Dartnell Corporation - 1992-01-01 |
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