The Management and Control of Quality

The Management and Control of Quality

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Universal Card Services customer- contact associates may award a customer a $10 service guarantee certificate to apply to their bill if they perceive that the company ... I Complaint Management Despite all efforts to satisfy customers, every business experiences unhappy customers. ... Nissan, for instance, telephones each person who buys a new car or brings one in for significant warranty work.

Title:The Management and Control of Quality
Author: James Robert Evans, William M. Lindsay
Publisher: - 1996

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